Your Privacy Is Our Responsibility

Introduction and Scope

365ace ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy clearly describes our practices regarding the collection, processing, storage, and disclosure of your personal information.

By accessing, registering on, or using any service on our website 365ace.cam, you are considered to have fully accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This privacy policy is an integral part of our Terms and Conditions. Both documents should be read together as they complement each other.

What Information Is Collected

365ace may collect various types of information from users. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you register on our platform or use our services, we collect the following information:

• Full name and date of birth (required for age verification — minimum age is 21)
• Email address and mobile phone number
• Password and security question answers (stored in encrypted form)
• Financial transaction details: bKash, Nagad, Rocket, or Upay account numbers
• Identity verification documents (national ID card or passport, where applicable)

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Referral URL and clickstream data
• Data from cookies and similar tracking technologies

2.3 Transaction and Gaming Information

Information generated while using our services:

• Deposit and withdrawal history
• Records of betting and gaming activity
• Details of bonuses and promotional offers claimed
• Customer service communication logs

Purpose of Using Information

365ace uses collected information only for the following legitimate purposes:

Your personal information will not be used beyond the purposes stated above. It will not be sold or rented to third parties.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 365ace website to improve the user experience and maintain service quality.

4.1 Types of Cookies

• Essential Cookies: These cookies ensure the core functionality of the website, such as maintaining login sessions and keeping security features active.
• Functional Cookies: These help remember your preferences and settings, such as language selection and login details.
• Analytical Cookies: These analyse website visit patterns to help improve service quality.
• Marketing Cookies: These may be used to display relevant advertisements and promotional offers.

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some core website features to stop working properly. Most modern browsers offer options to manage cookies.

Sharing Information with Third Parties

365ace does not sell, rent, or transfer your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Service Providers: Contracted partner organisations providing payment processing, technology infrastructure, or customer support, who are bound by strict confidentiality obligations.
• Legal Obligations: Where disclosure is required by court order, government directive, or legal necessity.
• Fraud Prevention: Information may be shared with authorities capable of investigating financial crime or money laundering.
• Business Transfer: If 365ace undergoes a merger or acquisition, your information may be transferred to the successor entity.

In any circumstance, third parties are provided only the minimum information necessary to fulfil that specific purpose.

Data Security Measures

365ace uses industry-standard security technologies and practices to keep your personal information secure. The key components of our security framework are described below:

However, no transmission or storage of data over the internet can be claimed to be completely secure. We make every effort to provide maximum protection, but users also bear partial responsibility for the security of their own accounts. Always keep your password confidential and notify us immediately of any suspicious activity.

Data Retention Period

365ace retains your personal information only for as long as necessary to provide services or to meet legal obligations.

• Active Account Data: Retained for the entire duration the account remains active.
• Financial Transaction Records: May be retained for a specified period after account closure to meet legal and regulatory requirements.
• Cookie Data: Automatically deleted at the end of a session or after a set period, depending on the type.
• Customer Service Communications: Retained for a specified period for the purpose of service quality verification and dispute resolution.

After the specified period, data is securely deleted or anonymised so that you can no longer be identified.

Your Rights and Controls

As a registered user of 365ace, you have the following rights over your personal information:

8.1 Right of Access

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Rectification

If there are any errors or omissions in your personal information, you may request a correction. Some account details can also be updated directly from your profile.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that some information may not be possible to delete due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will act on your request as quickly as possible after receiving it.

To exercise any of the above rights, please contact us at: [email protected]

Protection of Minors

365ace strictly refrains from providing services to anyone under the age of 21. Our platform is intended solely for adult users aged 21 and above.

If it comes to our attention that a minor has used our services, we will immediately close that account and delete the information collected. If a parent or guardian suspects their child is using our platform, please notify us immediately at [email protected].

Third-Party Services

Our platform may integrate services from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third parties have their own privacy policies that apply to their respective services.

365ace is not responsible for the privacy practices of these third parties. We recommend that you review their own privacy policies before providing any information in connection with them.

Payment providers bKash, Nagad, Rocket, and Upay have their own data protection policies. Information provided on their platforms during financial transactions is governed by their respective policies.

Policy Changes and Updates

365ace reserves the right to update this privacy policy from time to time. The policy may be revised due to expansion of services, legal changes, or the need for security improvements.

If any significant changes are made to the policy, we will notify you via your registered email or through a notice on the platform. Continued use of the service after changes have been made will be considered acceptance of the revised policy.

The "Last Updated" date shown at the top of the page always indicates the current version of the policy. We recommend that you review this page regularly.

Responsible Gaming and Data Protection

365ace believes that responsible gaming and personal data protection complement each other. We monitor your gaming behaviour and offer support if signs of potentially problematic gaming are identified.

Gaming information collected for this purpose is handled with strict confidentiality and is used solely for the protection of the user. To learn more about responsible gaming, visit our Responsible Gaming page.