365ace FAQ — answers to all your questions right here

To open an account at 365ace, you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred payment method in the registration form. The whole process takes just a few minutes, and once your account is verified you can make a deposit and start playing. Please note that only those aged 21 or above may open an account.

No, only one account per person is allowed. Creating multiple accounts may result in them being suspended and bonuses being cancelled. If you forget your password or have trouble accessing your account, contact 365ace live chat support.

For verification, you need to upload a photo of your National ID Card (NID) or passport and proof of your current address. Once verification is complete, your withdrawal limit will increase and your account will be fully activated. Verification is usually completed within 24 hours.

Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. If you have any trouble, contact 365ace live chat — our support team is available 24/7 in Bengali.

Yes, the 365ace mobile-friendly website works fully on any smartphone or tablet. Open the site in Chrome or Safari and enjoy all the same features as on desktop — deposits, withdrawals, betting, and live casino all work smoothly on mobile.

Deposits via bKash are usually instant — in most cases your 365ace account balance is updated within a few seconds to 2 minutes. During busy network periods it may take a little longer, but if it takes more than 10 minutes please let us know via live chat.

The minimum deposit at 365ace is ৳300 (the same across all payment methods). The minimum withdrawal amount is ৳800. This limit applies to all methods — bKash, Nagad, Rocket, and Upay. Bonuses are available on small deposits too, so you can start with just ৳300.

Withdrawals to Nagad are usually completed within 10 to 45 minutes. If your account verification is done and the bonus wagering requirement is met, withdrawal requests are processed quickly. The same timeframe applies to Rocket and Upay as well.

365ace does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. For details on those charges, contact the relevant payment service's customer support.

If a withdrawal is delayed by more than 45 minutes, first make sure your account verification is complete and your bonus wagering requirement has been met. Then contact 365ace live chat directly — providing the transaction reference number will help get it resolved faster. Our support team is active 24/7.

365ace currently supports four payment methods: bKash, Nagad, Rocket, and Upay. These are the most popular mobile banking services in Bangladesh and transactions can be made 24 hours a day, 7 days a week. More methods may be added in the future.

To bet on BPL (Bangladesh Premier League) matches, log in to 365ace and go to the cricket section. Select a match and place your bet on markets such as match winner, toss, top run scorer, or over/under. Review the odds carefully before placing a bet and stay within your budget.

Yes, full live betting is available on the 365ace mobile platform. Bet in real time on live odds for IPL, T20 World Cup, BPL, and any other international cricket match. The site loads quickly in a mobile browser and live score updates are also available.

RTP, or "Return to Player", is a percentage that indicates how much of the total amount wagered on a slot game is returned to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average across thousands of spins, not the result of a single session.

365ace offers popular titles from PG Soft including Fortune Tiger, Fortune Rabbit, and Mahjong Ways, as well as Pragmatic Play's Gates of Olympus and Sweet Bonanza, JILI's Fortune Gems and Super Ace, and many more slots. Spribe's Aviator crash game is also available. New games are added regularly.

365ace's live casino games are powered by internationally recognised providers such as Evolution Gaming and Ezugi. These games are run by real dealers and broadcast live via video streaming, ensuring transparency in gameplay. SSL encryption and fair play are our top priorities.

New members receive a 200% bonus on their first deposit, up to ৳15,000. For example, a deposit of ৳1,000 adds ৳2,000 in bonus funds — bringing the total balance to ৳3,000. To receive the bonus, keep the bonus option active during registration and do not place any bets before making your first deposit.

The wagering requirement for the welcome bonus is 20x. This means the bonus amount must be wagered 20 times before you can withdraw. For example, if you receive a ৳2,000 bonus, you need to complete ৳40,000 in total bets. Bonus terms may change — check our terms and conditions page for the latest requirements.

The 365ace VIP program has three tiers — Bronze, Silver, and Gold. By playing regularly and keeping your account active, you are automatically promoted to higher tiers. Bronze members receive 0.5% weekly cashback, Silver members receive 1.0%, and Gold members receive up to 1.5% weekly cashback.

Absolutely. You can deposit and play directly without taking a bonus — there will be no additional wagering requirement on your withdrawals. Whether to take a bonus or not is entirely your choice. Simply do not activate the bonus option when making a deposit.

Yes, 365ace offers special promotional deals during Eid, Pohela Boishakh, the T20 World Cup, IPL, and BPL season. These offers are available for a limited time. Visit the site regularly or ask via live chat to stay updated on the latest offers.

365ace uses SSL encryption to keep all your personal and financial information secure. Our platform uses modern security technology and your data is not shared with third parties. Read our privacy policy page for more details.

The minimum age to open an account at 365ace is 21. Online betting and casino gaming is entertainment intended for adults, and this age limit is strictly enforced to protect minors. Age is confirmed during account verification.

365ace offers a self-exclusion or break facility. You can temporarily close your account for a set period or close it permanently. To do so, contact live chat support or email us at [email protected]. We take responsible gaming very seriously.

Yes, 365ace allows you to set daily, weekly, or monthly deposit limits. This helps you play in a controlled way and avoid overspending. To set or change a limit, go to your account settings or ask for help via live chat.

If you feel that gaming is affecting other areas of your life, take a break immediately and talk to someone you trust. You will find resources and guidance on the 365ace responsible gaming page. Our live chat support team can also help connect you with the right support organisation.