🛡️ Safe and Responsible Betting

365ace commitment to responsible gaming

Entertainment should never become a problem — 365ace is always by your side. Use our tools and guidelines to enjoy safely.

What is responsible gambling and why does it matter?

365ace believes entertainment should always be safe and controlled.

Responsible Gaming means enjoying betting or online casino games as a fun form of entertainment — free from any compulsion or financial pressure. At 365ace, we want every player to play consciously, within their own means, and entirely of their own free will.

Online betting and casino gaming have become a popular form of entertainment in Bangladesh. However, like any form of entertainment, excessive or uncontrolled play can have a negative impact on personal and family life. That is why 365ace always puts responsible gaming at the very top of its priorities.

On our platform you will find the ability to set deposit limits, a time-out option for a temporary break, and a full self-exclusion facility — so you can always stay in control of your gaming. Remember: responsible gaming is not a sign of weakness; it is the mark of a smart player.

365ace is for players aged 21 and over only. Allowing minors to open accounts or play is entirely against our policy.

Our protection tools

Use these tools at 365ace to keep your gaming safe and controlled.

Deposit Limit

Set the amount you can deposit per day, per week, or per month yourself. Once a limit is set it takes effect immediately and protects your account from overspending.

Time-Out Feature

If you feel you need a short break, temporarily close your account for anywhere from 24 hours to 30 days. During this time logging in or placing bets will not be possible — giving you a peaceful break.

Self-Exclusion

If you feel that gaming is getting out of control, choose self-exclusion. It is a long-term solution that can be applied from 6 months up to permanently. No promotional messages will be sent during a self-exclusion period.

Loss Limit

Set the maximum amount you are prepared to lose within a given period. If this limit is reached, 365ace will automatically suspend your ability to place bets temporarily.

Bet Limit

Set the maximum bet amount per round or per session yourself. This keeps you from placing large bets on impulse and helps you enjoy the entertainment over the long term.

Reality Check

Receive automatic messages at set intervals reminding you how long you have been playing and how much you have spent. These regular reminders play an effective role in keeping you aware.

21+

For players aged 21 and over only

To open an account and play at 365ace you must be at least 21 years old. We may ask for the necessary documents to verify your age. To prevent minors from playing, use a password or screen lock on your device and do not hand your device to others without logging out.

Warning signs of problem gambling

If you or someone you know shows the signs below, please seek help.

Repeatedly trying to win back lost money (chasing losses)

Hiding your gambling from family, friends, or colleagues

Turning to gambling to relieve stress or anxiety rather than for entertainment

Being unable to stop playing even after spending more than the set budget

Spending money on gambling instead of essential expenses (food, bills, children's education)

Feeling restless, irritable, or moody when you cannot gamble

Taking on debt or borrowing money from others in order to gamble

Tips for safe and enjoyable gaming

Follow these habits to enjoy long-term entertainment at 365ace.

Set a fixed budget before you play and never spend more than that amount.
Play for entertainment — do not treat it as a guaranteed way to earn money. Winning is never certain.
Take regular breaks. Avoid playing for long stretches without stopping.
Do not bet while drinking or when you are tired — your ability to make decisions is reduced in that state.
Activate our deposit limit and loss limit tools — they are your best friend.
Do not get discouraged after a loss and do not place bigger bets out of emotion.
Talk openly with family members — their support will help keep you aware.
Stay active in other hobbies and social activities alongside gaming.

Protection of minors

We make sure that only adults can use 365ace.

Age verification is mandatory when registering at 365ace. We confirm age through a national ID or other documents. If there is any suspicion that an account is being used by a minor, that account is immediately suspended.

If you have children or teenagers in your household, use a PIN, password, or biometric lock on your device. Delete saved passwords in your browser and always log out after playing. Using parental control software is advisable — it helps prevent minors from accessing gaming sites.

Remember: responsible gaming starts at home. Make your children aware of the risks of online betting and help them build safe digital habits.

Need help? We are always here for you

If you feel that gaming is getting out of control, or someone you know is in trouble — the 365ace 24/7 live chat support team is always ready to help in Bengali. The matter will be kept confidential and no judgement will be made.

View FAQ Log in to set limits

Common questions about responsible gaming

Find answers to the most frequently asked questions from our players below.

Log in to your 365ace account, go to "Account Settings" or the "Responsible Gaming" menu, and set your daily, weekly, or monthly deposit limit from there. Once set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period before it applies, but reducing a limit takes effect right away. For any issues, get help via live chat.

Self-exclusion can be either temporary or permanent. The temporary option lets you close your account for 6 months, 1 year, or 2 years. With permanent self-exclusion, there is no option to reopen the account. During self-exclusion, no promotional emails or notifications will be sent. To use this feature, contact us via live chat or at [email protected].

Time-out is a temporary break option. You can take a time-out ranging from 24 hours up to 1 week or 1 month. During this period you will not be able to log in to your account or place any bets. Once the time-out ends, the account is automatically reactivated. It is lighter than self-exclusion — ideal for a short break.

If you feel that gambling is becoming a problem, do not wait — contact 365ace via live chat right away. Our support team is available 24/7 to help in Bengali. You can also write to us by email at [email protected]. In addition, talk to a family member or trusted friend about the situation. We fully protect your privacy.

You will generally need to submit a scan or photo of your National ID (NID), passport, or driving licence. Additional documents may be requested if needed. Withdrawal access may be limited until age verification is complete. All documents are kept strictly confidential and stored securely using SSL encryption.

Reducing a limit takes effect immediately. However, a request to increase a limit takes effect after a 24-hour cooling-off period — this helps prevent decisions made in the heat of the moment. Cancelling a self-exclusion requires a longer process to ensure the player's protection.